Privacy and Data Protection Policy – ​​Premium Dentravel

1. Proactive information collection and consent to transfer medical data

When submitting details through forms, contacting us via WhatsApp, or registering for a consultation, we collect data that you voluntarily provide:

• Contact details and general information: full name, phone number, email address, year of birth, and area of residence.
• Explicit consent for processing medical information: For the purpose of building a treatment plan and preparing a quotation, the user may upload or send medical documents, including dental images, panoramic scans, or CT scans. By submitting this medical information, the user gives the company explicit, full, and informed consent to process this data and transfer it to relevant dental clinics abroad for diagnosis and treatment proposals.
• Freedom of choice: You are not legally required to provide this information, but without mandatory data we will not be able to provide the requested brokerage services.
• Third-party information: If you provide details of another person, you are solely responsible for ensuring that you have obtained their full legal consent for data transfer under this policy.

2. Cookies and technical information

Functional cookies support website features such as language preferences. Our hosting service may record technical information in server logs to operate and protect the website.

On our main English pages and UK enquiry forms, Google Analytics loads only after you accept Statistics cookies. It helps us understand website visits and interactions. You can refuse optional cookies or withdraw your consent using Manage consent. Refusing analytics does not prevent you from sending an enquiry. Google Tag Manager remains paused on these pages.

You can manage or delete cookies through your browser settings. Blocking functional cookies may affect some website features.

3. Purpose of data usage and lead processing

We use the information stored in our databases strictly for the following purposes:

• Identification, verification, contact, sales process management, and CRM lead processing.
• Transfer of medical images and documents to partner clinics abroad (the company may receive compensation or commission for these services).
• Coordination of logistics systems (service centres, flights, hotels, and on-site support).
• Market research, website performance improvement, and generation of aggregated statistical data (the company may share anonymous statistical data that does not identify individuals).
• Legal compliance, regulatory requirements, updates, marketing content, and direct mailing as permitted by law.

4. Sharing information with third parties and international transfers

The company does not sell or share personal information except in the following cases:

• Technology and logistics providers: cloud computing services, information security, CRM systems, messaging services, airlines, and hotels.
• International data transfer: Service providers and partner clinics are located abroad (e.g., Albania), where data protection laws may differ from your local regulations. By using the website, you consent to this transfer.
• Legal and emergency requirements: Court orders, legal proceedings, disputes, or when necessary to prevent serious harm to a person or property.
• Corporate changes: In case of merger, sale, or restructuring of Partners Three Ltd, provided that the new entity accepts this policy.

5. Data security and retention period

• The company applies strong technical and organisational security measures to prevent unauthorised access or data loss. However, no digital system is completely secure, and data transmission over the internet is at the user’s own risk.
• Data will be retained for as long as necessary to fulfil business purposes or as required by law.

6. User rights, access, and removal from mailing lists

• You have the right to access your stored data, request corrections, or request deletion if it is inaccurate or outdated.
• You may request to unsubscribe from marketing communications at any time.
• For UK enquiries and requests to exercise these rights, contact lusi@premiumdentravel.com or vital@premiumdentravel.com.

7. External links and social networks

The website may include links or tools for sharing content on social networks (such as Facebook, Instagram, TikTok). These platforms are independently operated and governed by their own privacy policies. The company is not responsible for their content, security, or any damage resulting from their use.

This policy may be updated from time to time. Changes take effect immediately upon publication of the updated version on the company’s website.